INDEX OF SOCIETY’S SATISFACTION TOWARD HEALTH SERVICE

Published : The Indonesian Journal of Health Service Management
                     Vol. 14/No.1/Maret/2011
                    Center Service Management Faculty of Medicine Gadjah Mada University

ABSTRACT

This research measured Society Satisfaction Index (SSI) toward health service at Achmad Mochtar Hospital West Sumatra. SSI is one of indicators for measuring public service provided by govermental institution for society. This is stipulated in the decesion of Minister for Empowering State apporatus Number 25/2004 on General Guide for Society Satisfaction Index at Service Unit of Goverment Institution. The result of measuring SSI at Achmad Mochtar Hospital showed; (1) in general, service given to society has been good, except for aspects; officers discipline in serving, the speed of service, the certanty of service cost and service schedule, (2) from service side, service at in-hospital stay is better that service at out-hospital stay and emergency service, (3) the difference in service occured according to service unit and three best service based on SSI were in the unit of modwifery, sex/skin and THT. Based on this finding, goverment and hospital can improve health service.

Keywords : Society satisfaction index, Helath service, Public service.

An Analysis of Asymmetric Price of Tuna Fish at West Sumatera Province

*Published : Journal of Economic and Indonesian Development Vol. XI No. 1 Juli 2010. Faculty of Economic, Indonesia University

Abstract : The limited number of auction agents of tuna fish and the lack of infrastructure in auction centre trigger the occurance of third parties in marketing system. The collusion on price among agents occurs in auction centre especially in high tuna fish harvest season. The asymmetric information of price of tuna fish beginning from agent to consumer has occurred for a long time in West Sumatra and even in various region in Indonesia. This causes challenge to the development of fisheries and also causes the poverty  among fisherman that is difficult to minimalize. The aim of this research was to analyze the asymmetry of price of tuna fish at agents, sub-agents and retailers coming from three auction centres toward four regional markets in West Sumatra. Methodology used in this research was Boyd and Brorsen’s theory by using data on daily price of tuna fish. The result of this study reveals that asymmetry of price was found at auction centre in West Sumatra. This result indicated that the increasing of price at sub-agents was not followed with the increasing of price at agents. However, the increasing of price at sub-agents was directly followed with the increasing of price at retailers.

Keyword : Asymmetry of price, Tuna fish , Boyd and Brorsen’s theory, Auction market

JEL Classfication : C52, Q22, Q13