INDEX OF SOCIETY’S SATISFACTION TOWARD HEALTH SERVICE

Published : The Indonesian Journal of Health Service Management
                     Vol. 14/No.1/Maret/2011
                    Center Service Management Faculty of Medicine Gadjah Mada University

ABSTRACT

This research measured Society Satisfaction Index (SSI) toward health service at Achmad Mochtar Hospital West Sumatra. SSI is one of indicators for measuring public service provided by govermental institution for society. This is stipulated in the decesion of Minister for Empowering State apporatus Number 25/2004 on General Guide for Society Satisfaction Index at Service Unit of Goverment Institution. The result of measuring SSI at Achmad Mochtar Hospital showed; (1) in general, service given to society has been good, except for aspects; officers discipline in serving, the speed of service, the certanty of service cost and service schedule, (2) from service side, service at in-hospital stay is better that service at out-hospital stay and emergency service, (3) the difference in service occured according to service unit and three best service based on SSI were in the unit of modwifery, sex/skin and THT. Based on this finding, goverment and hospital can improve health service.

Keywords : Society satisfaction index, Helath service, Public service.